Shipping & Returns

Shipping Policy

Processing Time

  • All orders are processed within 1–3 business days after confirmation.
  • Orders placed on weekends or holidays will be processed on the next working day.

Delivery Time

  • Domestic orders are usually delivered within 5–10 business days depending on your location.
  • International delivery timelines may vary depending on customs and courier services.

Shipping Charges

  • We offer free shipping on selected orders and promotions.
  • Shipping charges (if applicable) will be displayed at checkout before payment.

Order Tracking

  • Once your order is shipped, you will receive a tracking link via email or SMS to monitor your shipment status.

Delayed Deliveries

While we try our best to deliver on time, delays may occur due to:

  • Weather conditions
  • Courier issues
  • Public holidays
  • High order volumes

Narukay is not responsible for delays caused by third-party courier services. Inspired by common ecommerce policy practices.

Returns & Exchanges

Return Eligibility

We accept returns/exchanges only if:

  • You received a damaged product
  • You received the wrong item
  • The product has a manufacturing defect

To be eligible:

  • The item must be unused and in original packaging
  • Tags and labels must be intact
  • Return request must be raised within 48 hours of delivery

Non-Returnable Items

The following items are not eligible for return:

  • Sale or discounted items
  • Customized or made-to-order products
  • Used or damaged items after delivery

Exchange Policy

  • Size exchanges are subject to stock availability.
  • Exchange requests must be placed within 48 hours of delivery.
  • Exchange is allowed only once per order.

Refund Policy

  • Once the returned item is received and inspected, refunds will be processed within 5–7 business days.
  • Refunds will be credited to the original payment method used during purchase.

Cancellation Policy

  • Orders can be cancelled within 24 hours of placing the order.
  • Once an order is shipped, cancellation requests cannot be accepted.

These timelines and conditions are aligned with common ecommerce return policy standards.

Damaged or Incorrect Orders

If you receive a damaged, defective, or incorrect item:

  1. Email us within 48 hours of delivery
  2. Share:
    • Order number
    • Product images
    • Unboxing video (if available)

Our team will review the issue and provide a replacement or refund accordingly.

Contact Us

For shipping, returns, or order-related queries, please contact us through the Contact Us page on Narukay.